Shipping policy

Last Updated: August 8, 2026

Thank you for shopping with KeycapNest.store. We know that waiting for a new artisan keycap or keyboard accessory can be almost as exciting as installing it, so we aim to make our shipping process clear, reliable, and easy to understand.

This Shipping Policy explains how orders are processed, shipped, tracked, delivered, and handled when unexpected shipping issues occur. By placing an order through KeycapNest.store, you acknowledge that you have reviewed and accepted the terms described below.

Our customer support information is:

KeycapNest.store
2007 Maryland Ave, Augusta, Georgia 30904, United States
Email: support@KeycapNest.store
Phone: 240-743-8379

1. Order Processing

After you place an order with KeycapNest.store, your order will enter our processing system. Processing generally includes payment verification, order confirmation, inventory preparation, product inspection where applicable, packaging, and transfer to the appropriate shipping provider.

Orders are generally processed on business days. Weekends, public holidays, unusually high order volumes, promotional events, product availability, or other operational circumstances may affect processing times.

Once an order has entered fulfillment, we may not be able to modify or cancel it. If you need to request a change, please contact us as soon as possible at support@KeycapNest.store.

We will make reasonable efforts to accommodate your request, but order changes cannot be guaranteed once fulfillment has begun.

2. Order Confirmation

After successfully submitting an order, you should receive an order confirmation using the email address provided during checkout.

The confirmation may include your order number, purchased products, shipping information, payment details, and other relevant information.

Please review the confirmation carefully.

If you notice an incorrect shipping address, wrong product variant, incorrect quantity, or another issue, contact us immediately.

Customers are responsible for providing accurate contact and delivery information when placing an order.

3. Shipping Destinations

KeycapNest may offer shipping to multiple domestic and international destinations depending on current carrier availability, legal restrictions, product availability, and other operational considerations.

Available shipping destinations are generally determined during checkout.

If the checkout system does not allow delivery to your location, we may currently be unable to ship there.

Shipping availability may change from time to time due to carrier restrictions, regulatory requirements, transportation disruptions, customs limitations, or other circumstances outside our reasonable control.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

From time to time, KeycapNest may offer free shipping, promotional shipping, discounted shipping, or other delivery offers.

Any promotional shipping offer may be subject to conditions such as minimum order amounts, eligible destinations, participating products, or limited promotional periods.

The shipping charge displayed and accepted at checkout will generally apply to your order.

5. Estimated Delivery Times

Any delivery estimate displayed on KeycapNest.store, during checkout, in an order confirmation, or in a shipping notification is provided as an estimated timeframe rather than a guaranteed delivery date unless we expressly state otherwise.

Delivery speed may depend on several factors, including the destination country, destination region, carrier network, customs clearance, local postal services, weather conditions, holidays, transportation disruptions, and other circumstances.

We encourage customers to place orders sufficiently in advance when products are intended for birthdays, holidays, events, gifts, or other time-sensitive occasions.

We cannot guarantee arrival by a specific date unless such a guarantee is explicitly provided as part of the shipping service selected.

6. Shipping Confirmation and Tracking

When tracking information is available, you may receive a shipping confirmation containing a tracking number or link after your order has been dispatched.

Please allow reasonable time for tracking information to become active.

A tracking number may be created before the carrier performs its first physical scan. During this period, the shipment may appear as “label created,” “information received,” “pre-shipment,” or another similar status.

This does not necessarily mean that the shipment is delayed.

Tracking updates are generally controlled by the shipping provider once a package enters its network.

7. Tracking Delays

Tracking information may occasionally stop updating for several days while a package is moving between carrier facilities, countries, regional distribution centers, or customs processing locations.

A temporary lack of tracking updates does not automatically indicate that a package has been lost.

For international shipments in particular, tracking information may not update continuously while the package moves between postal systems.

If tracking has not changed for an unusually long period, contact support@KeycapNest.store and we will review the available information.

8. Shipping Addresses

Customers are responsible for entering a complete and accurate shipping address during checkout.

Please confirm the following before submitting your order: recipient name, street address, apartment or unit number where applicable, city, state or province, postal or ZIP code, country, phone number where requested, and any other information necessary for delivery.

KeycapNest is not responsible for delays caused by incorrect or incomplete addresses provided by customers.

If you notice an error after placing an order, contact us immediately.

We cannot guarantee an address can be changed after the order has entered fulfillment or has been transferred to a shipping carrier.

9. Address Changes After Shipment

Once a package has been shipped, we may not be able to redirect it to another address.

Some carriers may provide address-change or delivery-management services directly to the recipient. Availability of those services is determined by the carrier and may involve additional requirements or fees.

Customers should not assume that contacting KeycapNest after shipment guarantees successful redirection.

If a package is returned to us because of an incorrect address, we will review the situation and provide available options.

10. International Shipping

International orders may pass through multiple carriers, postal networks, and customs authorities before reaching their destination.

As a result, international shipping may involve additional processing that does not apply to domestic shipments.

Customs clearance procedures differ by country and may affect delivery times.

KeycapNest does not control customs agencies or local government processing.

Customers are responsible for ensuring that products purchased through our store may legally be imported into their destination country.

11. Customs Duties and Import Taxes

Depending on the destination, an international shipment may be subject to customs duties, import taxes, value-added taxes, brokerage fees, handling fees, or other government charges.

Where these amounts are not collected during checkout, they may be assessed separately by customs authorities, carriers, or local agencies.

Unless otherwise stated at checkout or required by applicable law, customers are responsible for charges imposed by their destination country.

KeycapNest does not control the amount of customs charges assessed by foreign authorities.

We recommend checking local import regulations before ordering if you are uncertain.

12. Customs Delays

International packages may occasionally be held for customs inspection.

These inspections may cause delivery delays beyond the original estimated timeframe.

Customs authorities may request additional information from the recipient before releasing a package.

If your shipment appears to be awaiting customs clearance, please follow any legitimate instructions issued by the relevant carrier or customs authority.

KeycapNest cannot guarantee how quickly a government agency will process a shipment.

13. Multiple Packages

Depending on inventory location, product availability, fulfillment operations, or order size, products from a single order may occasionally be shipped in separate packages.

If this occurs, you may receive more than one tracking number.

One package arriving before another does not necessarily mean that items are missing from your order.

Please review all available tracking information before reporting an incomplete delivery.

14. Delivery Attempts

Shipping providers may require someone to receive the package or may make multiple delivery attempts depending on local procedures.

If no one is available, the carrier may leave the package in a safe location, deliver it to a collection point, hold it at a local facility, or attempt delivery again.

Customers are responsible for following carrier instructions regarding unsuccessful delivery attempts.

Packages that remain unclaimed may eventually be returned to the sender.

15. Packages Marked as Delivered

Carrier tracking may occasionally show a package as delivered before the customer can locate it.

If your tracking information says “delivered” but you cannot find the package, we recommend checking around your property, mailbox, parcel locker, building reception area, front desk, household members, neighbors where appropriate, and any safe delivery locations used by the carrier.

Please also allow a reasonable period because some carriers may scan shipments shortly before final delivery.

If the package remains missing, contact the carrier and then contact us at support@KeycapNest.store with your order number and relevant tracking information.

We will review the circumstances and provide reasonable assistance.

16. Lost Packages

A shipment may be considered potentially lost when it has exceeded a reasonable delivery period and tracking information indicates that it has not reached the recipient.

If you believe your shipment has been lost, contact us.

Please provide your order number, recipient name, shipping address, and tracking information where available.

We may need to communicate with the shipping carrier or fulfillment provider before confirming that a shipment is lost.

Once the circumstances are verified, we will determine the appropriate resolution in accordance with our policies and applicable law.

17. Damaged Packages

Although products are packaged with the intention of protecting them during transportation, packages can occasionally be damaged in transit.

If the external packaging appears damaged, we recommend photographing it before opening when reasonably possible.

If the product inside is also damaged, contact support@KeycapNest.store as soon as possible and provide photographs showing the item and packaging.

Please retain the product and packaging until our support team has reviewed the claim.

A damaged shipping box does not necessarily mean the product itself is damaged, but photographs can help us assess what occurred.

18. Incorrect or Missing Items

Please inspect your order after delivery.

If you believe you received an incorrect product, incorrect variant, or incomplete set, contact our support team.

Provide your order number and clear photographs showing what you received.

Some KeycapNest products are sold as individual keycaps, while others are sold as multi-piece sets. Please review the quantity stated on the relevant product page before submitting a missing-item claim.

Lifestyle photographs may show additional keyboards, accessories, keycaps, or decorations that are not included with a purchase.

19. Refused Packages

If a customer refuses delivery without prior authorization, the package may be returned to the sender.

Refund eligibility for refused packages will depend on the reason for refusal, condition of the returned product, applicable shipping costs, and our Return & Refund Policy.

Customers should contact us before refusing a package whenever reasonably possible.

Refusing delivery is not necessarily equivalent to completing an approved return.

20. Undeliverable Packages

A package may be classified as undeliverable for reasons including an incomplete address, invalid postal code, inaccessible destination, unsuccessful delivery attempts, unclaimed parcel, or other carrier-related circumstances.

If the package is returned, please contact our support team.

If the delivery failure resulted from incorrect information supplied during checkout, additional shipping costs may apply if redelivery is requested.

If the problem resulted from an error attributable to KeycapNest or our fulfillment process, we will work to provide an appropriate resolution.

21. Shipping Delays Outside Our Control

Occasionally, shipping delays occur for reasons that neither KeycapNest nor the customer can reasonably control.

Examples include severe weather, natural disasters, airline disruptions, transportation shortages, labor disputes, customs congestion, public holidays, government restrictions, regional emergencies, carrier system failures, and other major events.

We will provide reasonable assistance when possible, but we cannot directly control carrier networks or government operations.

22. Peak Seasons and Holidays

Shipping carriers typically experience increased volume during major holidays, promotional seasons, and shopping events.

Processing and delivery may take longer during these periods.

If you are ordering a product as a holiday gift, we recommend purchasing early.

Estimated arrival dates provided during peak periods should still be considered estimates unless expressly guaranteed.

23. Product Availability

Products may occasionally become unavailable after an order is placed due to inventory errors, simultaneous purchases, damaged inventory, supplier changes, or other unexpected circumstances.

If we cannot fulfill an item, we may contact you with available options.

Where appropriate, we may cancel the affected item and issue a refund to the original payment method.

We will not knowingly substitute a materially different product without appropriate customer authorization.

24. Pre-Orders and Special Items

If KeycapNest offers pre-order products, made-to-order items, customized products, or products with extended preparation times, the applicable product page may include special shipping information.

Such items may not follow standard processing timelines.

Customers should review product-specific shipping information before ordering.

Where product-specific information conflicts with general estimates in this Shipping Policy, the clearly disclosed product-specific timeframe may apply.

25. Combining Orders

Orders placed separately are generally processed as separate transactions.

We cannot guarantee that multiple orders placed by the same customer will be combined into one shipment.

Similarly, separate shipping charges may not automatically be refundable merely because two orders are eventually shipped together.

If you accidentally place duplicate orders, contact us promptly.

26. Package Forwarding Services

Customers may choose to use mail forwarding companies, freight forwarders, virtual addresses, parcel forwarding services, hotels, commercial receiving locations, or third-party collection services.

Once a package has been successfully delivered to the shipping address provided in the order, including a forwarding service, subsequent transportation arranged by the customer may fall outside our responsibility to the extent permitted by law.

We recommend using forwarding services only when you understand their procedures and policies.

27. Security and Fraud Prevention

For the protection of customers and our store, certain orders may be subject to payment, address, or fraud screening before shipment.

In some cases, we may request additional verification before fulfilling an order.

A verification request does not necessarily mean that fraudulent activity has occurred.

However, we reserve the right to delay or cancel transactions when reasonably necessary to protect against unauthorized payments, fraudulent orders, or other misuse.

28. Changes to Shipping Methods

Carrier availability can change.

Where necessary, we may use a different carrier or shipping service from the one originally anticipated, provided that the replacement method is reasonably appropriate for the order.

Such changes may be made because of destination requirements, transportation disruptions, carrier capacity, or other operational reasons.

29. Returns After Delivery

Shipping-related concerns involving returns are governed together with our Return & Refund Policy.

If you wish to return an eligible product, contact us before mailing it.

Do not send a return to our business address or another location unless our customer service team has specifically instructed you to do so.

Approved returns may require a designated return facility or shipping method.

Following the provided instructions helps prevent lost or delayed returns.

30. Refunds for Shipping Issues

Where a verified shipping issue qualifies for a refund, the refund will generally be issued to the original payment method.

The time required for a refund to appear may depend on the bank, card issuer, payment platform, or other financial service used for the purchase.

Carrier delays alone do not automatically qualify an order for a refund while the package remains reasonably expected to arrive, unless otherwise required by law.

31. Customer Responsibilities

Customers can help ensure smooth delivery by providing accurate information, reviewing their order confirmation, monitoring tracking information, responding to legitimate carrier communications, collecting packages promptly, checking customs requirements for international orders, and contacting us quickly when an issue occurs.

We encourage you to save your order confirmation and tracking details until your shipment has been successfully received and inspected.

32. Consumer Protection Rights

Nothing in this Shipping Policy is intended to limit or waive consumer rights that cannot legally be excluded.

Customers may have additional rights depending on their country, state, province, or jurisdiction.

Where mandatory consumer law provides greater protection than this policy, the applicable legal requirement will control.

33. Changes to This Shipping Policy

KeycapNest may update this Shipping Policy from time to time to reflect changes in carriers, fulfillment processes, shipping destinations, business operations, applicable laws, or other relevant circumstances.

The latest version will be published on KeycapNest.store with an updated revision date.

We encourage customers to review the Shipping Policy before placing an order.

34. Contact Us About Shipping

If you have questions about your order, tracking information, delivery status, damaged shipment, or another shipping-related concern, please contact us at:

KeycapNest.store
2007 Maryland Ave, Augusta, Georgia 30904, United States
Email: support@KeycapNest.store
Phone: 240-743-8379

When contacting us about an existing shipment, please include your order number and, where available, the tracking number so we can assist you more efficiently.

At KeycapNest, we want the journey from finding your favorite keycap to adding it to your keyboard to feel simple and enjoyable. Thank you for trusting us with your order and for making KeycapNest part of your setup.