Terms of service
Last Updated: August 8, 2026
Welcome to KeycapNest.store. These Terms of Service govern your access to and use of our website, products, services, features, and related communications. Throughout these Terms, the words “we,” “us,” and “our” refer to KeycapNest. The words “you,” “your,” and “customer” refer to any person who visits our website, creates an order, purchases a product, or otherwise uses our services.
By visiting KeycapNest.store, purchasing from us, or otherwise using our services, you agree to be bound by these Terms of Service, together with our Return & Refund Policy, Shipping Policy, Privacy Policy, and any other policies or notices made available on our website. If you do not agree to these Terms, you should not use our website or purchase products through it.
KeycapNest.store is operated using the Shopify ecommerce platform. Shopify provides technology that enables us to offer our products and services online. Your purchases from KeycapNest, however, are subject to the terms and policies applicable to our store.
1. About KeycapNest
KeycapNest is an online store focused on creative keycaps, artisan-style keycaps, decorative mechanical keyboard accessories, and related products. Our brand is inspired by cute, playful, colorful, and cozy desk setups, with a particular focus on products that allow customers to personalize their keyboards and workspaces.
Our business contact information is:
KeycapNest.store
2007 Maryland Ave, Augusta, Georgia 30904, United States
Email: support@KeycapNest.store
Phone: 240-743-8379
Questions regarding these Terms of Service may be sent to the email address above.
2. Eligibility to Use Our Store
By agreeing to these Terms, you represent that you are legally capable of entering into a binding agreement in your jurisdiction or that you are using our website with the involvement and permission of a parent or legal guardian where required.
You may not use our products, website, or services for any illegal or unauthorized purpose. You may not violate any applicable law while using our services, including intellectual property, consumer protection, privacy, ecommerce, or other applicable laws.
You must not transmit malicious software, viruses, worms, harmful code, or other technology intended to interfere with the operation, security, or availability of our website.
A violation of these Terms may result in restriction or termination of access to our services where appropriate.
3. Online Store Terms
Our website allows customers to browse products, review product information, add products to a shopping cart, submit orders, and use other ecommerce features.
You agree to provide current, complete, and accurate information when placing an order. This includes your name, billing information, shipping address, email address, and other information reasonably required to process and deliver your purchase.
You are responsible for ensuring that the information provided during checkout is accurate before submitting an order.
If you discover an error after submitting your order, contact us at support@KeycapNest.store as soon as possible. We will make reasonable efforts to assist, but we cannot guarantee that changes can be made after an order has entered processing, fulfillment, or shipment.
4. Products and Product Information
We make reasonable efforts to describe and display products accurately. Product pages may contain information regarding materials, dimensions, quantity, keycap profile, switch compatibility, design, color, features, packaging, and other relevant specifications.
Customers are responsible for reviewing the complete product description before purchasing.
Some KeycapNest products may be sold individually rather than as complete keyboard sets. A photograph may show a product installed on a keyboard for demonstration purposes even when the keyboard itself is not included. The contents of an order are determined by the product description and selected variant rather than by decorative objects appearing in lifestyle photographs.
Unless a product listing specifically states otherwise, keyboards, computers, monitors, mice, desk accessories, decorations, plants, stationery, and other background objects shown in product imagery are not included.
5. Mechanical Keyboard Compatibility
Customers should carefully review compatibility information before purchasing keycaps or keyboard accessories.
Mechanical keyboards may use different switch stems, profiles, layouts, key sizes, mounting mechanisms, and configurations. A keycap designed for an MX-style stem, for example, may not be compatible with every keyboard or switch type.
References to compatibility with Cherry MX, Gateron, Kailh, MX-style stems, or similar systems describe intended compatibility based on product specifications. They should not be interpreted as a guarantee that a product will fit every keyboard produced by those or other manufacturers.
If you are uncertain whether a product will fit your keyboard, we encourage you to contact us before purchasing and provide your keyboard model and the product you are considering.
6. Artisan and Decorative Product Characteristics
Certain products sold through KeycapNest may involve resin casting, molding, painting, hand polishing, assembly, decorative inserts, or other production processes that can produce minor variations between individual pieces.
These variations may include subtle differences in color, transparency, decorative positioning, surface texture, polishing, resin distribution, embedded floral placement, or other small details.
Such minor variations do not necessarily constitute defects. They may be inherent characteristics of artisan-style, handmade, hand-finished, or small-batch decorative products.
If a product contains a material defect or differs substantially from its description, customers should contact us in accordance with our Return & Refund Policy.
7. Product Colors and Images
We make reasonable efforts to present product colors and details accurately. However, we cannot guarantee that the color displayed on your device will perfectly match the physical product.
Color appearance may vary due to monitor calibration, smartphone display settings, screen brightness, photography conditions, lighting, image compression, and differences between individual product batches.
Lifestyle images may include lighting, staging, props, and environmental elements intended to demonstrate how a product may look in a desk setup. Customers should refer to the full product description and available specifications when determining what is included with a purchase.
8. Prices
Product prices are displayed on our website and may change from time to time without prior notice.
The price applicable to your purchase is generally the price displayed during checkout when your order is submitted, subject to correction of obvious pricing errors where permitted by law.
Prices may vary due to promotions, discounts, sales campaigns, currency conversion, market conditions, product availability, or other legitimate business considerations.
A previous or future promotional price does not automatically entitle a customer to a refund of the difference on an earlier purchase unless we expressly state otherwise.
9. Taxes and Duties
Applicable taxes may be calculated and collected during checkout depending on your location, applicable law, and the capabilities of our ecommerce platform.
For international orders, customs duties, import taxes, brokerage fees, or other government charges may apply depending on the destination country.
Where such charges are not collected by us at checkout, they may be imposed separately by local authorities or shipping providers. Customers are responsible for charges legally imposed on the recipient unless otherwise stated on our website or required by applicable law.
10. Payment
We may accept payment methods displayed during checkout. Available payment methods may vary by customer location, device, currency, or payment provider.
By submitting payment information, you represent that you are authorized to use the selected payment method and authorize the applicable charges associated with your order.
Payment processing may be performed by third-party payment providers. We do not control all aspects of their processing systems, approval procedures, security checks, or transaction timelines.
Orders may be delayed, declined, or canceled if payment authorization cannot be completed.
11. Orders
Submitting an order does not necessarily mean that we are required to accept or fulfill it in every circumstance.
We reserve the right, where reasonably necessary and permitted by law, to reject, limit, or cancel an order. Reasons may include product unavailability, payment problems, suspected fraud, incorrect pricing, technical errors, shipping restrictions, or inaccurate customer information.
If we cancel an order after payment has been successfully collected, the applicable amount will generally be refunded to the original payment method.
We may also limit quantities purchased by an individual customer, household, account, payment method, or address when reasonably necessary to prevent fraud, unauthorized resale, inventory abuse, or other misuse.
12. Order Confirmation
After placing an order, you may receive an electronic confirmation containing information about your purchase.
Please review this confirmation carefully.
If any information appears incorrect, contact us promptly at support@KeycapNest.store.
An automated order confirmation acknowledges that we received your order. It does not necessarily guarantee that every product will remain available or that the order has completed all payment and fulfillment checks.
13. Order Changes and Cancellations
If you wish to modify or cancel an order, contact us as soon as possible.
We will attempt to accommodate reasonable requests before fulfillment begins. However, orders can move through processing quickly, and we cannot guarantee cancellation or modification once an order has been prepared or shipped.
If an order can no longer be canceled, you may be able to request an eligible return after receiving it in accordance with our Return & Refund Policy.
14. Shipping and Delivery
Shipping services are governed by our Shipping Policy.
Estimated delivery times are estimates rather than guaranteed delivery dates unless expressly stated otherwise.
Delivery may be affected by customs procedures, weather, carrier disruptions, holidays, transportation delays, incorrect addresses, local delivery conditions, or circumstances outside our reasonable control.
Customers are responsible for providing an accurate and complete delivery address.
Please review our Shipping Policy for additional information regarding processing, transit, tracking, international delivery, and other shipping matters.
15. Returns and Refunds
Eligible returns and refunds are governed by our Return & Refund Policy.
Customers should review that policy before purchasing.
Return requests must follow the procedures stated in the policy, including applicable return periods and eligibility requirements.
Products should not be returned without first contacting our customer support team and obtaining applicable return instructions.
16. Promotions and Discount Codes
We may periodically offer promotional prices, discount codes, special offers, bundles, or other incentives.
Promotions may be subject to specific eligibility requirements, expiration dates, product exclusions, geographic limitations, minimum purchase amounts, or other conditions.
Unless otherwise stated, promotional codes generally cannot be combined.
We reserve the right to cancel or refuse a promotion that has been obtained or used through fraud, manipulation, technical exploitation, or other misuse.
17. Gift Cards
If gift cards are offered by KeycapNest, their use may be subject to additional terms displayed when they are purchased or redeemed.
Gift cards generally cannot be exchanged for cash except where required by applicable law.
Customers are responsible for protecting gift card information from unauthorized use.
18. Intellectual Property
The content made available through KeycapNest.store, including our store name, original branding, logo, graphics, website design elements, original photographs, written content, product descriptions, and other materials created or owned by us, may be protected by copyright, trademark, or other intellectual property laws.
You may access our website for personal, non-commercial shopping purposes.
You may not reproduce, distribute, modify, republish, sell, exploit, or commercially use our proprietary website content without appropriate authorization, except where permitted by applicable law.
Third-party names, product references, trademarks, and other intellectual property remain the property of their respective owners.
19. Third-Party Intellectual Property
Some product descriptions may reference third-party keyboard switch standards, manufacturers, or compatibility information solely to help customers understand whether an accessory may work with their equipment.
Such compatibility references do not necessarily indicate sponsorship, endorsement, affiliation, partnership, or authorization by the referenced third party.
KeycapNest respects intellectual property rights. If you believe content on our website infringes rights you own or are authorized to enforce, please contact support@KeycapNest.store with sufficient information for us to review the matter.
20. Prohibited Uses
You may not use our website or services to engage in unlawful activity, violate intellectual property rights, harass or harm others, submit false information, distribute malicious software, attempt unauthorized access to our systems, interfere with website security, scrape or collect information through unauthorized automated methods, commit payment fraud, manipulate promotions, impersonate another person, or otherwise misuse our services.
We reserve the right to restrict access when reasonably necessary to protect customers, our business, our systems, or third parties.
21. Customer Reviews and User Content
If our website allows reviews, photographs, comments, feedback, or other user-submitted content, you are responsible for ensuring that your submission is lawful and that you have the right to provide it.
You should not submit content that is fraudulent, defamatory, abusive, obscene, misleading, infringing, malicious, or otherwise unlawful.
By voluntarily submitting content for publication through features intended for that purpose, you grant us permission to use, display, reproduce, and format that content as reasonably necessary to operate and promote the store, subject to applicable law and our Privacy Policy.
22. Feedback and Suggestions
We appreciate feedback from our customers.
If you voluntarily provide suggestions, ideas, or general feedback regarding our products or shopping experience, we may use that feedback to improve our services.
Nothing in this provision requires customers to provide feedback or transfers ownership of intellectual property that cannot legally be transferred under applicable law.
23. Third-Party Services and Links
Our website may use or link to services operated by third parties, including payment processors, shipping providers, analytics providers, social platforms, and other technology services.
Third-party websites and services operate under their own terms and privacy practices.
We are not responsible for the content, policies, availability, or conduct of independent third-party websites merely because our website contains a link to them.
Customers should review the relevant third-party terms before using external services.
24. Shopify Platform
Our ecommerce store is hosted using Shopify technology.
Certain features of your interaction with our website may therefore depend on Shopify and other service providers that support checkout, hosting, payment processing, analytics, security, or related functionality.
Our use of these services does not eliminate the terms governing your direct purchase relationship with KeycapNest.
25. Privacy
Your submission of personal information through our store is governed by our Privacy Policy and applicable privacy laws.
We encourage customers to review the Privacy Policy to understand how information may be collected, used, stored, or otherwise processed.
We take reasonable steps to operate our store responsibly, but no internet transmission or electronic storage system can be guaranteed to be completely secure.
26. Accuracy of Website Information
We aim to keep information on KeycapNest.store accurate and current.
However, occasional typographical errors, inaccuracies, or omissions may occur regarding product descriptions, prices, promotions, shipping information, availability, or other content.
Where permitted by applicable law, we reserve the right to correct errors, update information, or cancel orders affected by a material error.
Nothing in this section limits mandatory consumer rights.
27. Availability of Services
We do not guarantee that our website will be continuously available without interruption.
Maintenance, security updates, technical failures, third-party service interruptions, network issues, or other circumstances may temporarily affect access.
We may modify, suspend, or discontinue portions of the website when reasonably necessary.
28. Disclaimer of Warranties
To the fullest extent permitted by applicable law, our website and services are provided on an “as available” basis, except for warranties or guarantees that cannot legally be excluded.
We do not guarantee that access to the website will always be uninterrupted, error-free, or completely secure.
Product-specific warranties, if any, will be described on the relevant product page or provided as required by law.
Nothing in these Terms excludes statutory warranties, guarantees, or consumer rights that cannot legally be waived.
29. Limitation of Liability
To the maximum extent permitted by applicable law, KeycapNest will not be liable for indirect, incidental, special, punitive, or consequential losses arising solely from use of our website where such liability may legally be limited.
Our liability will not be excluded or restricted where doing so would be unlawful.
These Terms do not limit liability for matters that cannot legally be limited under applicable law.
30. Indemnification
To the extent permitted by law, you agree to be responsible for losses, claims, or expenses reasonably resulting from your unlawful misuse of our website, intentional violation of these Terms, or infringement of third-party rights.
This provision does not impose liability on customers for matters for which they are not legally responsible.
31. Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary where permitted, while the remaining provisions will continue in effect.
32. No Waiver
If we do not immediately enforce a provision of these Terms, that does not necessarily mean that we waive our right to enforce it later.
Any waiver must be interpreted consistently with applicable law.
33. Entire Agreement
These Terms of Service, together with the policies and notices expressly incorporated into them, constitute the agreement governing your use of our store and purchase of products from us, except where additional terms are expressly provided for a particular service or transaction.
34. Governing Law
These Terms will be interpreted in accordance with applicable laws and regulations. To the extent legally permitted, matters relating to the operation of KeycapNest may be governed by the laws applicable to our business location in Georgia, United States, without limiting mandatory consumer rights that apply to customers in their own jurisdictions.
Nothing in this provision is intended to deprive consumers of protections that cannot legally be waived.
35. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, products, services, technology, operational practices, or applicable legal requirements.
The most current version will be available on KeycapNest.store.
The “Last Updated” date at the beginning of these Terms indicates when the current version was most recently revised.
Your continued use of our website following an update will be governed by the revised Terms to the extent permitted by applicable law.
36. Contact Information
Questions about these Terms of Service, your order, our products, or the operation of our store may be directed to:
KeycapNest.store
2007 Maryland Ave, Augusta, Georgia 30904, United States
Email: support@KeycapNest.store
Phone: 240-743-8379
At KeycapNest, we believe even the smallest details can make a desk feel more personal. Thank you for choosing us to be part of your keyboard setup and for taking the time to review these Terms of Service.